I made a mistake

In Digiodent, medical data and invoices are never deleted: a mistake is taken back, rectified, voided with a reason or corrected with a new document, and what was first written stays in the history. Find the mistake below, and the page with the steps.

Appointments

• The appointment has the wrong time or doctor: move it, in The appointment.
• The appointment is no longer happening: cancel it, also in The appointment.

The patient file

• The patient’s details are wrong: type them correctly in the file, which saves by itself; see The patient.
• A finding noted today by mistake: take it back, in The odontogram.
• The wrong X-ray, consent or other document: void it, giving the reason, in The documents.

Consultations and treatments

• A treatment ticked by mistake: untick it, on the same day and before it is invoiced; see How the visit works.
• A finished consultation has a mistake: rectify it, and void a wrong consultation or treatment; see Correcting a consultation.

Invoices and payments

• The invoice has a mistake: correct it with a credit note, in The invoice.
• A payment was recorded wrongly: see Payments.